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Popin App Ltd Privacy Policy

Effective Date: 04/01/2025

Popin App Ltd ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you access or use the Popin App Ltd platform (the "Platform"). By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data We Collect

1.1 Information You Provide

We collect personal data that you provide to us when using the Platform. This includes:

  • Account Information: When you create an account, we may collect your name, email address, contact details, and business information.
  • Content You Share: Any content you upload, including business profiles, event listings, reviews, and messages shared via the Platform.
  • Payment Information: If you make purchases or transactions through the Platform, we may collect payment and billing information, such as credit/debit card details.

1.2 Information Collected Automatically

When you access and use the Platform, we may automatically collect certain data, including:

  • Usage Data: Information about how you use the Platform, such as access times, page views, and actions taken.
  • Device Information: Information about the device you use to access the Platform, including IP address, browser type, operating system, and mobile network information.
  • Location Data: With your consent, we may collect and process location information provided by your device (e.g., GPS data) to enhance your experience on the Platform, such as recommending nearby events or businesses.

1.3 Third-Party Information

We may collect information about you from third-party sources, including:

  • Social media platforms;
  • Publicly available databases;
  • Business partners to supplement our records and improve our services.

2. How We Use Your Data

We use your personal data for the following purposes:

2.1 To Provide and Improve the Platform

  • To operate, maintain, and enhance the Platform’s functionality, including managing user accounts and facilitating transactions.
  • To personalise your experience, including offering tailored recommendations based on your location, interests, and interactions on the Platform.

2.2 To Facilitate Payments and Transactions

  • To process payments, fulfil orders, and manage billing information.

2.3 To Communicate with You

  • To send you service-related communications, such as updates, account information, and customer support responses.
  • With your consent, to send you marketing and promotional materials, including offers, newsletters, and event updates. You can opt-out of these communications at any time.

2.4 For Analytics and Service Improvement

  • To monitor usage trends, conduct market analysis, and improve the performance and design of the Platform.

2.5 To Comply with Legal Obligations

  • To meet legal, regulatory, or compliance requirements, including data protection laws and financial regulations.

2.6 To Protect Our Rights and Interests

  • To prevent and detect fraud, enforce our Terms and Conditions, and protect the security and integrity of our Platform.

3. Sharing Your Data

We may share your personal data in the following circumstances:

3.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processors, hosting providers, and data analytics services.

  • These providers are contractually obligated to safeguard your data and only use it for the purposes specified by Popin App Ltd.

3.2 For Legal Reasons

We may disclose your information if required by law, regulation, or legal process, such as a court order, or in response to government requests.

3.3 In Business Transactions

If we undergo a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred as part of the transaction.

  • We will notify you of any such change if it impacts your personal data.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence, including countries outside the UK or the European Economic Area (EEA).

  • Where such transfers occur, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other legal mechanisms, to protect your data in accordance with applicable laws.

5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

  • Once your data is no longer required for these purposes, we will securely delete or anonymise it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

6.1 Right to Access

You have the right to request a copy of the personal data we hold about you.

6.2 Right to Rectification

You can request that we correct or update any inaccurate or incomplete personal data we hold about you.

6.3 Right to Erasure

You can request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent (where applicable).

6.4 Right to Restriction

You can request that we restrict the processing of your personal data under certain circumstances, such as if you contest the accuracy of the data or object to its processing.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transferred to another data controller, where technically feasible.

6.6 Right to Object

You may object to the processing of your personal data for certain purposes, such as direct marketing.

6.7 Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

  • Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at contact@whatspopin.app.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

  • However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Platform is not intended for use by individuals under the age of 18.

  • We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under the age of 18, we will take steps to delete such information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

  • Any changes will be posted on this page, and we encourage you to review this Privacy Policy regularly. Continued use of the Platform after such changes constitutes your consent to the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

  • Email: contact@whatspopin.app
  • Address: 167-169 Great Portland Street, London, England, W1W 5PF